From the moment you submit your enquiry to the moment we pack down after your event here's exactly what to expect when you book with Portable Parties AU.
Fill in our online enquiry form on the homepage. Tell us your event date, suburb, which party house you're interested in, and any add-ons you want. The more detail you give us, the faster we can get back to you with everything confirmed. The form takes about two minutes to complete.
We'll get back to you as soon as possible usually within 24 hours. We'll confirm your date, go over the details, answer any questions you have, and lock in your booking with a deposit. Once that's done, your date is secured. We'll also run through everything you need to prepare before we arrive on the day.
On the day of your event, our team arrives 2–3 hours before your start time. We inflate the party house, set up all the lighting, audio equipment and any other add-ons you've booked. We test everything to make sure it's all working perfectly before we leave. By the time your first guest arrives, it'll be ready to go.
Your only job is to enjoy your event. If you haven't booked overnight hire, we return after the event to pack everything down and take it away leaving your space exactly as we found it. If you've booked overnight hire, we come back the following morning. Either way, you don't move anything.
We show up with everything we need. The inflatable, leads, equipment and all your add-ons. We'll check in with you briefly, confirm the setup area, and get straight to work. You don't need to do anything except show us where to go.
The party house is inflated and anchored. We start setting up the lighting, smoke machine (if booked), and speakers inside. This is where it starts to look incredible. Most customers come out to take a look at this stage and the reaction is always the same.
We test all the equipment, make sure everything is working perfectly, and do a final walkthrough with you. We'll show you how to connect Bluetooth to the speakers, explain anything you need to know, and answer any last-minute questions. Then we head off and leave you to it.
Guests arrive, the lights are on, the music is playing, and the inflatable is looking unreal. This is the moment that makes everything worth it. Your only job from here is to have the best time possible.
If you've booked standard hire, we return after the event ends and pack everything down efficiently. If you've booked overnight hire, we'll agree on a morning pack-down time that works for you. Either way, your space is left clean and clear.
As early as possible. Weekends and school holiday periods fill up very quickly particularly November to January. We recommend booking at least 3–4 weeks in advance for weekends. The sooner you enquire, the better your chance of securing your preferred date.
We require a deposit to secure your date after we confirm the booking details with you. The deposit amount will be confirmed when we get in touch following your enquiry. The remaining balance is due prior to your event date. We'll walk you through all of this clearly when we confirm your booking.
Yes in most cases we can accommodate changes to add-ons, timing or other details as long as it's not too close to the event date. If you need to make changes, get in touch with us as soon as possible and we'll do our best to help. Changes to the event date will depend on availability.
We handle cancellations on a case-by-case basis and always try to be as fair and flexible as possible. Cancellations made well in advance may be eligible for a credit toward a future booking. Cancellations made close to the event date may result in the deposit being forfeited. Please contact us as early as possible if you need to cancel or reschedule.
We ask that you or a responsible adult is home when we arrive for setup we need a quick two-minute check-in to confirm the setup area and run through any last details. For pack down, it's helpful but not always essential. We'll confirm these details with you when we lock in your booking.
Our Bluetooth speakers connect wirelessly to your phone or device exactly the same as any other Bluetooth speaker. When we do the final handover before your event, we'll connect your device and make sure it's all working perfectly before we leave. No apps or complicated setup required.